Privacy Policy
Effective October 16, 2026
This Privacy Policy explains how Oahu Electric and Air ("OEA," "we," "us," or "our") collects, uses, and protects information when you visit this website or request a quote or service through it. It should be read alongside our Terms of Service: https://www.oeahawaii.com/terms
1. Information We Collect
Information you give us: When you request a quote, schedule service, or contact us through this website, we collect the information you provide, which may include your name, phone number, and email address; your service address; details about the electrical or HVAC work you're requesting; and any other information you choose to include in a message or form.
Information collected automatically: Like most websites, our site may automatically collect standard technical information when you visit, such as your browser type, device type, approximate location, and pages viewed, typically through cookies or similar tools provided by our website platform (Wix) and any analytics tools we use.
2. How We Use Your Information
We use the information we collect to: respond to quote requests and schedule service; communicate with you about appointments, estimates, and invoices; maintain records of past and ongoing service for our customers; improve this website and understand how visitors use it; and meet legal, licensing, and insurance requirements as a Hawaii-licensed contractor.
3. How We Share Information
We do not sell your personal information. We may share it only in the following situations:
With our team: the technicians and staff who need it to schedule and perform your requested work.
With service providers: the scheduling, invoicing, and payment platforms we use to run our business, who are only permitted to use your information to provide those services to us.
For legal reasons: if required to comply with a law, regulation, licensing requirement, or valid legal request.
With your consent: in any other case where you've agreed to the sharing.
4. Cookies
This website may use cookies and similar technologies to remember your preferences, understand site traffic, and support basic functionality provided by our website platform. You can usually control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.
5. Oahu Electric and Air SMS Messaging Service
When you provide your mobile phone number and check the consent box on our forms, you agree to receive text messages from Oahu Electric and Air through the Oahu Electric and Air SMS Messaging Service. We may use your number to send you appointment reminders, service updates, account notifications, and promotional offers.
Message frequency varies. Message and data rates may apply.
Reply STOP to opt out. Reply HELP for help. After you reply STOP, no further messages will be sent.
We do not sell or share your mobile information with third parties, including affiliates, for their own marketing purposes.
Your consent to receive text messages is not a condition of purchase.
Carriers are not liable for delayed or undelivered messages.
For support, contact our office at (808) 825-6257 or office@oeahawaii.com.
6. Data Retention
We keep the information tied to a quote request or service job for as long as needed to complete the work, support any related warranty, and meet our recordkeeping obligations as a licensed contractor. Website contact form submissions that don't result in service are kept only as long as reasonably needed to respond to your inquiry.
7. Your Choices
You can ask us to: update or correct information we hold about you; stop sending you marketing communications (service-related messages about scheduled or ongoing work are not affected); or tell you what information we have on file and delete it, where we're not required to keep it for legal, licensing, or warranty reasons. To make any of these requests, contact us using the information below.
8. Children's Privacy
This website is intended for adults seeking electrical or HVAC services and is not directed at children. We do not knowingly collect personal information from anyone under 13.
9. Security
We take reasonable steps to protect the information you share with us. However, no method of transmission over the internet or electronic storage is completely secure, and we can't guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised effective date.
11. Contact Us
Oahu Electric and Air
94-344 Ukee St., Ste 1, Waipahu, HI 96797
Phone: (808) 825-6257
Email: office@oeahawaii.com
Contractor License CT-39238